Terms and Conditions
Current version: 2026-09-10
Who provides the service
Helio Cleaning coordinates cleaning services in Punta Cana and the surrounding service areas shown on this website. Contact info@heliocleaning.com or +1 (809) 840-8313 for questions, changes or complaints.
Requests, quotes and confirmation
An inquiry, calendar selection or account registration is not a confirmed appointment. The office reviews your property, service scope, total price, currency, supplies, access and schedule. A quote acceptance applies to the stated version of those terms. Changed price, scope or time requires a new agreement. The office confirms the appointment after the assigned worker accepts.
Prices, payments and additional work
Prices are agreed for your specific property and service. Confirm any applicable taxes, payment method, payment timing or deposit with the office before accepting the quote. This website does not automatically charge a card, issue refunds or impose cancellation fees. Additional tasks or costs require your agreement before the work.
Property access and preparation
Provide accurate property and contact details, safe access, water and electricity when needed for the agreed tasks. Tell the office about pets, fragile items, hazards, restricted rooms and sensitive surfaces. Do not place gate, alarm or lockbox codes in public forms or completion notes. If conditions prevent safe work, the office will contact you about next steps.
Scope and service limitations
Only the tasks agreed in your cleaning plan are included. Supplies, linens, appliances, exterior access, pool work and fabric care must be confirmed in that plan. Helio Cleaning does not provide professional upholstery extraction cleaning. Stain removal and results depend on surface condition and suitability; report concerns to the office.
Scheduling and cancellation
All appointment times use Punta Cana time (UTC−04:00). You can cancel an eligible upcoming request or confirmed appointment from your customer account before its scheduled start, provided work has not begun. Contact the office for rescheduling, late changes, a service already in progress, or a request made without an account. The Cancellation Policy explains the process.
Accounts and communication
Keep your sign-in details private and use accurate information. Operational emails may cover verification, quotes, assignments, changes and cancellations in your preferred language. Optional follow-up emails and advertising tracking are separate choices. You can delete your customer account from Settings after active appointments are cancelled or completed.
Service concerns and your rights
Contact the office promptly with your appointment reference and a description of any concern, damage or requested correction. The office will review the circumstances and discuss an appropriate resolution. These terms do not remove rights or remedies that applicable consumer law gives you. Updates apply prospectively and do not silently change an accepted quote.