Privacy Policy
Current version: 2026-09-14
Information used to arrange cleaning
Helio Cleaning uses your contact details, preferred language, property details, service requests, agreed quotes and appointment history to respond, schedule cleaning and provide customer support. Guest inquiries do not require an account. Please do not include gate, alarm or lockbox codes in inquiry forms or completion notes.
Accounts and service records
Customer accounts store saved properties, requests and preferences. Employee records include assignments, work instructions, availability, attendance times and completion checklists. Authorized office staff use these records to manage the service. Customers receive their assigned cleaner’s name and arrival date and time; worker contact details are not included in arrival notices.
Airbnb owner workspace
The workspace stores property preferences, turnover reports, inventory counts, reported issues, purchase approvals and receipt images. These records are available to the property account holder, the assigned worker where needed, and authorized office staff. Uploaded images are re-encoded to remove embedded location metadata. Do not upload guest faces, identity documents or access codes. Start, finish, report and issue updates are operational emails. Deleting an account removes saved properties and preferences; retained reports, photos and purchase records enter the office privacy review.
Owner AI assistant
With your agreement, the owner assistant sends your submitted conversation and a limited status summary of the selected turnover to Claude. The summary includes scheduled times, report and readiness status, laundry/supply status and counts of open issues or pending purchases. Exact addresses, names, notes, photos and receipts are excluded. The assistant provides guidance; it cannot approve purchases or change appointments.
Email and service providers
We use hosting and email services to operate the website and deliver account, quote, assignment and appointment messages. Replies sent to the office may be stored with the related request. Assigned employees receive the operational details needed for their job. We do not sell personal information.
Optional AI assistance
When enabled, customer chat sends the messages you choose to submit and recent conversation context to Anthropic (Claude), after you agree in the chat. Do not include passwords, access codes, banking details or other sensitive information. Authorized office staff can also use Claude to draft replies using limited service, general area, property type, room counts, scheduling, price and workflow details. Names, contact details, exact addresses, internal notes and attachments are excluded from that office context. AI suggestions are reviewed by staff; they do not automatically change bookings or send messages. Chat transcripts are not saved to our application database. Closing the chat or changing its language clears the browser conversation; this does not recall data already sent to Anthropic. Request counters and office audit metadata are stored for security and usage control. Anthropic processes information under its applicable service terms and privacy practices, which may involve processing outside your country. Contact the office for alternatives or questions about processing and retention.
Optional voice chat
Voice is optional and starts only after you enable it and choose to use the microphone. Speech recognition and spoken replies use your browser or device speech services, which may process audio or text on their own servers under their policies. Helio does not upload or store audio recordings. Recognized words appear in the question box for you to review and send; only the text you submit goes to Claude. You can stop the microphone, turn off spoken replies or close chat at any time. Microphone capture stops after 30 seconds, when chat closes, when its language changes or when the tab is hidden. Browser support varies; text chat remains available.
Optional messages and tracking
Service and account messages are separate from optional promotional messages. Feedback and rebooking messages require an enabled follow-up preference, which account holders can change in Settings; other customers can contact the office to change it. Optional Google advertising measurement requires your browser choice and is described in the Cookie Policy.
Delete your customer account
In customer Settings, enter your current password and confirm deletion. Cancel or finish active appointments first. Deletion permanently removes your login credentials, sessions, saved profile contact details and saved properties, unlinks office history, and turns off optional follow-ups. An internal account reference remains so historical service records stay consistent. Existing service, invoice, quote, CRM and correspondence records and backups are reviewed separately for any continuing contractual or legal need; the office receives a review task. This does not recall emails already sent. You can contact the office about further erasure and retained records.
Your choices and questions
Contact info@heliocleaning.com to request access, correction or deletion of your information, or to change your communication preferences. We may verify your identity before sharing or changing records. Some records may need to be retained to fulfill ongoing services or applicable obligations. Contact us for details about your records.