Privacy Policy
Current version: 2026-09-10
Information used to arrange cleaning
Helio Cleaning uses your contact details, preferred language, property details, service requests, agreed quotes and appointment history to respond, schedule cleaning and provide customer support. Guest inquiries do not require an account. Please do not include gate, alarm or lockbox codes in inquiry forms or completion notes.
Accounts and service records
Customer accounts store saved properties, requests and preferences. Employee records include assignments, work instructions, availability, attendance times and completion checklists. Authorized office staff use these records to manage the service. Customers receive their assigned cleaner’s name and arrival date and time; worker contact details are not included in arrival notices.
Email and service providers
We use hosting and email services to operate the website and deliver account, quote, assignment and appointment messages. Replies sent to the office may be stored with the related request. Assigned employees receive the operational details needed for their job. We do not sell personal information.
Optional messages and tracking
Service and account messages are separate from optional promotional messages. Feedback and rebooking messages require an enabled follow-up preference, which account holders can change in Settings; other customers can contact the office to change it. Optional Google advertising measurement requires your browser choice and is described in the Cookie Policy.
Delete your customer account
In customer Settings, enter your current password and confirm deletion. Cancel or finish active appointments first. Deletion permanently removes your login credentials, sessions, saved profile contact details and saved properties, unlinks office history, and turns off optional follow-ups. An internal account reference remains so historical service records stay consistent. Existing service, invoice, quote, CRM and correspondence records and backups are reviewed separately for any continuing contractual or legal need; the office receives a review task. This does not recall emails already sent. You can contact the office about further erasure and retained records.
Your choices and questions
Contact info@heliocleaning.com to request access, correction or deletion of your information, or to change your communication preferences. We may verify your identity before sharing or changing records. Some records may need to be retained to fulfill ongoing services or applicable obligations. Contact us for details about your records.