Cancellation and Rescheduling Policy
Current version: 2026-09-10
Cancel an upcoming appointment
Sign in, open Your appointments, choose Cancel appointment and confirm. Online cancellation is available before the scheduled start in Punta Cana time, while the appointment is requested or confirmed and work has not begun. A cancelled appointment cannot be restored by pressing Back; request a new time or contact the office.
After the deadline or once work starts
Contact the office by phone, email or WhatsApp. The office must coordinate changes with the worker. A clocked-in service cannot be cancelled online.
What cancellation does
Cancellation updates the appointment, releases its reserved calendar window and notifies the office and assigned worker. A customer with an email address receives a cancellation acknowledgment. Email may take time; the appointment status in your account is the immediate confirmation.
Fees, deposits and refunds
No automatic cancellation fee is charged by this website. If a deposit or other payment was arranged directly with the office, contact the office to review the applicable agreed terms and any refund. The website does not process automatic refunds. Applicable consumer rights remain unaffected.
Recurring and office-booked services
Cancelling one appointment does not cancel other scheduled visits. Cancel each eligible visit or ask the office to change the recurring plan. You can cancel office-booked appointments from your account only after the service history has been securely linked. Without an account, contact the office using your request reference.
Deleting an account
Account deletion is separate from cancellation. First cancel or finish all active appointments, then use Delete account in Settings. Deletion disables future generation from your existing recurring templates; it does not erase service records that need a separate retention review.